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Fibre Deals Promotion
Frequently Asked Questions (FAQ)
1. What is the Fibre Deals promotion?
The Fibre Deals promotion offers special Allo Fibre plan subscriptions for100Mbps at RM49 and 1Gbps at RM139 tonew Allo Fibre customers who sign up witha 24-month contract during the promotion period. Customers will enjoy these special rates throughout the entire contract period.
| Allo Fibre Plan | 100Mbps | 1Gbps |
|---|---|---|
| Retail Price | RM69 | 199 |
| Promotion Price | RM49 | RM139 (comes with additional WiFi 6 router with build in easy) |
*The promotional price is valid until the contract term ends. The retail price will be automatically imposed upon the contract ended.
2. How long is this promotion valid?
This promotion is valid during the specified promotion period only.
3. Can this promotion be combined with other Allo promotions or offers?
No. Customers are only entitled to one (1) promotion at any one time.
4. Who is eligible for this promotion?
The promotion is applicable to new Allo Fibre customers, subject to service availability in Allo coverage areas nationwide.
5. How can customers sign up for this promotion?
Customers may subscribe through Allo authorised dealers only.
6. How is the Fibre Deals promo applied?
Customers will enjoy the special rate at RM49 or RM139 through out the 24 months contract subscriptions. The retail price at RM69 and RM199 will be applied on 25th months onwards.
7. Is this promotion applicable for a 12-month contract?
No. This promotion is strictly applicable to 24-month contracts only.
8. Can customers add Voice Home or Voice Business plans?
Yes. Customers may add Voice Home Plan or Voice Business Plan at RM30 per month. Please note DECT phone is not included :
- Call charges
- Voice Home Plan: RM0.08 per minute
- Voice Business Plan: RM0.10 per minute
9. Can customers downgrade their plan during the contract period?
Yes. However, any downgrade will result in a 24-month contract renewal, effective from the downgrade date, with or without router replacement.
10. What happens if the customer terminates the service early?
Early termination will incur charges equivalent to the remaining contract months or RM500 (whichever is higher), in accordance with Allo Fibre’s standard Terms & Conditions.
11. Who should customers contact for further enquiries or assistance?
Customers may contact Allo Careline at 1300-38-8000 or email to customerservice@allo.my