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Three Months FREE Promotion
Frequently Asked Questions (FAQ)
1. What is the Three Months FREE promotion?
The Three Months FREE promotion offers three (3) month free subscription for new Allo Fibre customers who sign up for any Allo Fibre package (100Mbps, 300Mbps, 500Mbps, or 1Gbps) with a 24-month contract during the promotion period.
2. How long is this promotion valid?
This promotion is valid during the specified promotion period only.
3. Can this promotion be combined with other Allo promotions or offers?
No. Customers are only entitled to one (1) promotion at any one time.
4. Who is eligible for this promotion?
The promotion is applicable to new Allo Fibre customers, subject to service availability in Allo coverage areas nationwide.
5. How can customers sign up for this promotion?
Customers may subscribe through Allo authorised dealers.
6. How is the free month applied?
Customers will receive three full month subscription fee waived in their first bill. Monthly subscription charges will start from the fourth month onwards.
7. Is this promotion applicable for a 12-month contract?
No. This promotion is strictly applicable to 24-month contracts only.
8. Can customers add Voice Home or Voice Business plans?
Yes. Customers may add Voice Home Plan or Voice Business Plan at RM30 per month. Please note DECT phone is not included :
- Call charges
- Voice Home Plan: RM0.08 per minute
- Voice Business Plan: RM0.10 per minute
9. Can customers downgrade their plan during the contract period?
Yes. However, any downgrade will result in a 24-month contract renewal, effective from the downgrade date, with or without router replacement.
10. What happens if the customer terminates the service early?
Early termination will incur charges equivalent to the remaining contract months or RM500 (whichever is higher), in accordance with Allo Fibre’s standard Terms & Conditions.
11. Who should customers contact for further enquiries or assistance?
Customers may contact Allo Careline at 1300-38-8000 or email to customerservice@allo.my